Soft skills that are also in demand in 2020 and beyond Soft skills that are also in demand in 2020 and beyond
Technical skills aren't the only skills in demand in the modern workplace. Soft skills that are also in demand in 2020 and beyond

Earlier this week we ran a feature about the technical skills organisations need in 2020 and beyond.

Of course there’s another side to the story. Namely, the “soft” skills that are also in demand, needed to make the human side of working, better.

Because let’s not forget that organisations are nothing without people. And people make or break what those organisations are trying to achieve.

Here are five of the most sought-after – and very human – so-called “soft” skills that will stand workers in good stead today, and into the future.


Being creative is a soft skill that every discipline and work-related task can benefit from. Employees that are able to think outside the box and do things differently, and get projects to the finish line in unexpected but awesome ways, is something that every organisation appreciates.

It’s also the key to solving difficult problems, and bringing new ideas that can take the business in new and exciting directions.

No matter what work you do, creativity is a key ingredient to excellence.


Never underestimate the ability to bring people around to your viewpoint in tactful, smart ways.

People with this skill can explain the “why” of what’s expected to teams of people. This can in turn create the drive and motivation within those teams to get things done.

It’s also a fantastic leadership skill that comes in handy in everyday work situations across every vertical. Definitely a good soft skill to have.

A strong inclination to collaborate

We live in a world where getting things done requires teams of people working together toward a common goal.

It is no surprise that a strong inclination to collaborate with others is a skill that will serve you well. The key lies in identifying your own strengths and weaknesses, and figuring out how they complement those of your colleagues.

A team that knows itself and leverages its strengths and weaknesses effectively, is a huge asset to any organisation.

The ability to adapt

If we’ve learned anything from this tumultuous year, it’s that big changes can come upon us unexpectedly.

Being able to adapt to change, then, is certainly a skill that will stand employees and organisations in good stead.

Embracing it requires that people maintain a positive attitude. Even when it’s really difficult to do so (or perhaps especially when it’s hard to do). Maintaining an open mind and being professional at all times helps with this.

Master this, and rolling with any changes will be a breeze, no matter how big or small. It will also endear you to your employer and boost your value to the organisation.

Emotional Intelligence

This relative newcomer to the list of in-demand soft skills is nevertheless an important one.

While raw intelligence is of great value, the very human ability to respond appropriately to your own and others’ emotions is just as important.

This underpins how you interact with colleagues, and is vital to the smooth inter-operation of team members, and individual teams.

Having this soft skill in your toolbelt will stand you in good stead no matter where you’re employed.

Skill up

No matter your current occupation, or the vertical in which you work, these skills – as well as the ones we wrote about earlier this week – will stand all employees in good stead.

The world of work is changing, and these skills in particular will come into sharper focus going forward. Automation technologies, robotics, and artificial intelligence will be increasingly brought into organisations for the efficiencies they offer.

This will leave humans to do the things that machines simply can’t.

The skills above will play a big part in that.

[Image by Gerd Altmann from Pixabay]

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