Collaborating with colleagues across organisations of all sizes has never been easier, thanks to Microsoft Teams. Now, in addition to company-wide text and voice chats, file sharing, and meeting capabilities, you are able to make and take phone calls to any number, right from within the application.
Microsoft Teams Voice is an add-on that users of any Microsoft Business SKU can bolt onto their existing Microsoft 365 license. It’s this module that provides the new calling functionality.
Previously, while you could have voice chats on Teams, it was only with people inside the business that were also using Teams. With Teams Voice, you can now make voice calls to any landline or cell number from within Teams itself.
And as Teams Voice is entirely integrated with Microsoft 365, you can call your contacts directly from Outlook. You can even call people who email you if they list their contact numbers in their signatures – just find the number and click on it, and Teams Voice connects you.
Goodbye PABX, hello Microsoft Teams Voice
And yes, this means companies that use Teams can seriously consider ditching their existing telephone system, as Teams Voice can do everything those systems did, and more. That means everything from auto attendants that direct calls, to call forwarding, holding, call transfers, voicemail, and more, are yours when adding Teams Voice to your Microsoft 365 subscription.
Configuring everything the way you want it is done from your Microsoft 365 dashboard, too. Telephony becomes simple enough to do yourself.
This saves businesses serious money as they can literally remove their desk-bound handsets and that big bulky PABX, and stop paying a third-party telephony provider for all of their calling infrastructure. But best of all, they can stop worrying that theft or breakage of the copper cables that connected yesteryear’s telephony could negatively impact on their operations. That’s a huge relief for many.
Teams Voice’s call rates are also very competitive, so you get to save money on the calls you make, too. Microsoft even offers a savings calculator so businesses can see what they could save by signing up for Teams Voice.
The future is now
One of the neatest features of Teams Voice has to do with how it handles voicemail. First, Teams itself manages all voicemails. Second, you can either listen to each one by clicking on them, or you can read the automatic transcription of the caller’s message that’s displayed next to them!
That’s so much easier, and lets you screen which calls are important without wasting time listening to each one. Teams uses advanced AI and voice recognition to bring you this really neat service – Microsoft’s R&D in action!
Make the call
When Teams Voice is active, the Teams interface on both the desktop and mobile app adds a new Dial Pad. This works exactly like the dial pads we’ve all been using for years to place calls on our cells. So all you need is the correct number, and you can phone just about anyone.
Again, right from within Teams.
It’s incredibly convenient to have so many collaboration and communication functions grouped together in one central location.
So much so, in fact, that a Total Economic Impact report from research firm Forrester on the business impact of Teams Voice says users can save between 1.1 and 8 hours every week.
Telephones can stay
And if you really like the idea of a handset that lives on your desk, Teams Voice integrates with a selection of third-party handsets. Each of these have been vetted by Microsoft for use with the application.
They come with a traditional handset and number pad, but they also have screens so they can do all of the cool things Microsoft Teams Voice enables, like easy reading of transcribed voicemail.
Numbers for everyone
Move over to Teams Voice and the business, and every one of your Teams users, get their own unique Teams telephone number.
The business doesn’t need to manage cell phones and SIMs any longer – Teams does everything. Simply install the application on desktops and smartphones, plug in handsets if you want them, and voila, you’re good to go. Staff can keep their personal phones, and simply use the Teams Voice functionality that’s part of the mobile Teams app for work purposes.
Part of what makes Teams so easy to use is that calls to each person’s Teams Voice number will ring on all of their devices, and they can simply answer the one that’s closest to them. Telephony really couldn’t be easier.
“We’re not just selling Teams Voice as an addon to any Microsoft Business subscription – we’re using it in-house here at Tarsus On Demand,” says Othelo Vieira, Technical Product Manager at Tarsus On Demand.
“TOD is already seeing a lot more engagement between our team and our partners. We’re appreciating just how easy it is now to call anyone, on any device. Teams Voice is streamlining our processes and opening communication lines like never before,” Vieira adds.
Get Yours Now
Teams Voice is available through Tarsus On Demand. Reseller partners interested in getting Teams Voice for themselves or their customers can get in touch via TOD’s website, or they can fill in the form below and someone will be in touch shortly.