A good warranty is one where you don’t have to do much to address any problems you encounter. The best kind of warranty does the same, but extends that to all products within a category.
Collect, Repair & Return
Acer’s company’s “Collect, Repair & Return” warranty definitely qualifies as the best kind. It covers all Aspire notebooks, from the most basic all the way up to the ones that command a premium.
This removes the hassle of getting the device to a service centre by someone coming to you to collect it. Once collected, the laptop is repaired, and then returned to you.
What’s more, Acer promises a 10-day turnaround time from collection to being back in your hand.
To initiate the process, Acer customers can call Acer’s official customer support hotline on 087 151 3400. They can also log a ticket online at Acer’s official support website.
If customers have a more general query, there’s also a live chat option. This will connect them with an Acer representative via a text chat interface.
Acer advises that customers have their product serial number available when they make contact. If they are following up on a query, they’ll need the case ID they were assigned.
Peace of mind
This approach to warranties reflects Acer’s commitment to customers’ peace of mind. Should something unfortunate happen, that warranty acts as a safety net.